Have paid for the test but not received from your bank

Tags: #<Tag:0x00007f4ee1cb47b0> #<Tag:0x00007f4ee1cb4620>

I have already made payment9 Aug 2019 for the test to be held on 22nd Sep 2019, my balance from the bank has been deducted.i have made payment through UPI. Also, this not reaches on your account nor refund in my account as well. So Please kindly look into this matter as soon as possible.